Choosing A Body Shop

Getting into an accident of any kind can be overwhelming, and knowing your rights when choosing an auto body shop is an important part of getting your vehicle the best repair possible. One of the key points is being aware of what insurance companies ethically can and cannot do. At Hall's Auto Body, we pride ourselves in being the best in Charlottesville, VA and will take care of you.


Insurance Companies Are NOT Allowed To:

  • Charge for you for an estimate.
  • Require you to use one of their "preferred shops".
  • Request more than one estimate so they can choose the best one they see fit.
  • Decide which shop you use to repair your vehicle.
  • Suggest it will be easier and more convenient to go to a "preferred shop".
  • Tell you that you only receive a lifetime warranty from a shop the insurance company prefers.
  • Charge you more if you choose a shop that isn't "preferred" by them.
  • Obligate you to wait for an adjuster to evaluate your vehicle before choosing a shop.
  • Withhold a rental vehicle until an adjuster evaluates your vehicle.

 

Here's What You Should Expect:

  • By law you can choose whichever body shop you would like to repair your vehicle, an insurance company cannot pressure you to use one of their "preferred shops".
  • We can write an estimate and meet with the adjuster at our facility to determine the best repair plan for your vehicle.
  • You will not be personally responsible for any extra expenses in repairs that are insurance claims.
  • Don't worry about being stranded; we work with major rental companies and will have a vehicle setup for you.
  • Top quality customer service is our priority, and we take pride the superior body work we do.
  • Largely different estimates are common. Lower estimates may not include all the necessary work. If you have any questions about differing estimates, give us a call and we will be happy to explain the differences to you, and how our process is done.

 

The Bottom Line:

Choosing a body shop should not be a stressful experience when you know what to look for. Picking a shop that you feel at ease with, has an excellent reputation, solid references, and extensive experience is what you want. Hall's Auto Body takes pride in being the best in the area, and we will take care of you.

Choosing a body shop should not be a stressful experience when you know what to look for. Picking a shop that you feel at ease with, has an excellent reputation, solid references, and extensive experience is what you want. Hall’s Auto Body takes pride in being the best in the area, and we will take care of you.